FAQ
 Frequently Asked Questions
   
How do I sign up for a free 30 day trial of TEAM Online?
How do I subscribe to TEAM Online?
Why do I need a valid email address?
Can I use a trial logon and password to subscribe to TEAM Online?
What do I need to use TEAM on my computer?
What Does Active and Inactive mean with regard to TEAM users?
Who will see my data?
How do I add more people to my organisation in TEAM after I have subscribed to TEAM Online?
How secure is my data and can other people access it?
What if I forget my password?
Do other members of my organisation need to sign up or subscribe individually?
Can I set up divisions within my organisation?
How is the reminder reply email in Division Administration used?
 
 
 How do I sign up for a free 30 day trial of TEAM Online?
Click on Sign Up on the main screen and fill in the form. A member of our sales team will contact you and help you to get started.
 
 
 How do I subscribe to TEAM Online?
You will need an existing logon and password. Either use your trial logon, fill out the sign up form, or contact TASKey. Please contact sales@taskey.com for pricing and further details.
 
 
 Why do I need a valid email address?
You need to enter a valid email address so that your login ID and password can be sent to you. You can also nominate email notifications and reminders to be sent automatically from TEAM.
 
 
 What do I need to use TEAM on my computer?
Client Machine Requirements:
Windows: Microsoft Internet Explorer 5 (and above)
Screen resolution: 800x600 (1024x768 and higher recommended)
Colour depth: 256 colours (High Color or better highly recommended)
Both Cookies and JavaScript must be enabled.

New Version Client Requirements:
Windows: Microsoft Internet Explorer 6/7, Firefox 2, Safari 3
Macintosh: Safari 3, Firefox 2
Screen resolution: 1024x786 (or higher)
Colour depth: 256 colours (High Color or better highly recommended)
Both Cookies and JavaScript must be enabled.
 
 
 Can I use a trial logon and password to subscribe to TEAM Online?
Yes you can, even if your trial period has expired. In most cases the data from your trial will be available once you sign up for TEAM Online. If you want to use a new logon, you will need to fill out the signup form for the trial again, or contact support@taskey.com.
 
 
What does Active and Inactive mean with regard to TEAM users?
An Active user can logon to TEAM and can be added to task and action teams. Only a person with administration rights can activate an Inactive user, provided that this will not exceed the number of Active users that have been paid for in the organisation. By default the person who signs up for TEAM Online has administrative rights.
 
 
Who will see my data?
Only you and any people involved in the task will see your data.
 
 
How do I add more people to my organisation in TEAM after I have subscribed to TEAM online?
The number of people who can use TEAM Online is the number of users you have paid for (financial users). The number of active users is the total of users who are defined in TEAM as active. These people can logon to TEAM. If you have more financial users than you have active users, then you can add more users via the Administration console in TEAM, as long as you have administration rights.
 
 
How secure is my data and can other people access it?
Your data is secure. 128 bit SSL encryption is used for the transport of the data between the web server and your browser. The data can only be accessed by your logon and password.
 
 
 What if I forget my password?
Go to the User Login page then click on the link "Password Reminder".
 
 
 Do other members of my organisation need to sign up or subscribe individually?

No, they shouldn't sign up, as each person who signs up is deemed belong to a separate organisation, and they would not be able to work with you in TEAM.

Instead, whoever signs up can add them as users via the Admin logon.

During the trial any number of users may be added. If the trial signup is converted to a TASKey TEAM Online subscription, and you wish to subscribe for fewer users than are active, you will have to make some trial users inactive via the Admin logon in TEAM.

If you are starting afresh, then you should subscribe for the total number of people who will be using TEAM Online, then add the other users via the Administration logon. If you need to increase the total number of users, then please contact sales@taskey.com for details.

 
 
 Can I set up divisions within my organisation?

Yes, if you have Organisation Administrator rights. The person who signs up for TEAM Online is made an Organisational Administrator by default.

 
 
 How is the reminder reply email in Division Administration used?

Reminders and Notification emails can be sent automatically from TEAM. They help you to keep on top of changes and due and overdue tasks and actions. The default setting for Reminders is Never, but users can change the frequency of email reminders under Options, User Preferences in TEAM. They can nominate certain Change notifications to be sent via email under User Notifications.

An organisational or divisional administrator can specify a reply address that will receive delivery failure notifications, and also any "replies" to the email reminder for members of the Division.
 
 

© 2005-2007 TASKey Pty Ltd - All Rights Reserved - Terms & Conditions - Privacy Policy